Frequently Asked Questions

Installing Collins Harper Support Module
Last Updated 3 years ago

You can access this support module by logging into our website under your account. Navigate to My Downloadable Products. Locate the Collins Harper Core Support module. Download and install.  

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Once installed log into your magento admin select System > Configuration

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Navigate to Collins Harper - Modules Select Info
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Select the Support Assistance 

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Once here you will see the buttons to enable, disable logging and clear logs. Enable the logging. Clear the logs. Enter the support ticket number you received when you created the general support ticket. 

Reproduce the error you got when testing. 
Then click the Email logs to collins harper support. 

We will receive your log files and investigate the issue. 



Installing Collins Harper Support Module
`Collins Harper Support Module

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