Frequently Asked Questions

Why are rates different on the website than what I see on the configuration

The web only shows the full retail rates and the first of 4 tiers of the new Solutions for Small Business program.


The CH app received the exact tier for the customer # supplied…which I would guess is different from the web.


Check your tier for your account. If you are Tier 1 rates on the website click ‘Show minimum online saving’ on the rating results page.



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 Last updated Tue, Jul 8 2014 12:31pm

Be sure to browse our E-commerce Questions Section (FAQs), before opening a ticket.

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