Frequently Asked Questions

We aren't getting quotes, and seeing error can't mail on behalf of customer

If you are having issues and the error is the following:

You are going to need to contact canada post as this is an issue with the account or child account you used to sign up with on the module. They are going to have to look into to the account and correct the issues to allow this account to ship. 

">">http://www.canadapost.ca/ws/messages">

<message>
<code>AA004</code>
<description>You cannot mail on behalf of the requested customer.</description></message></messages>


 Last updated Tue, Jul 8 2014 12:31pm

Be sure to browse our E-commerce Questions Section (FAQs), before opening a ticket.

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