Frequently Asked Questions

Why are we seeing shipping methods not available for this order

This error could be due to no weight on your products. 
Or the weight is outside the canada post limitations. Canada post only allows 30kg/66lbs for the weight threshold. 

If you have weight on your products but are still getting this message check the measure units configuration as you may be over the threshold according to the units you have selected. 

Navigate to System > Configuration > Catalog > Catalog > Measure Units. Adjust accordingly. 


 Last updated Tue, Jul 8 2014 12:31pm

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