Frequently Asked Questions

Only one Service is being displayed, Xpresspost. And all the shipping options like signature, card, safe drop, leave at door, post office selection. None of them can be selected. The check boxes are greyed out. Clicking search does nothing as well.
Last Updated 5 years ago

The problem is that Canada Post's 'Expedited' shipping service is only available to contract customers with Canada Post. Non contract customers can only access the Regular, Xpresspost and Priority Services within Canada. So you will need to disable Expedited shipping.

Expedited Parcel is essentially an incentive service for contract customers as it provides faster delivery but at the same price as Regular parcel

If you would like to upgrade your Canda Post account to be a contract customer, please contact Canada Post.

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