Frequently Asked Questions

When trying to create shipping labels I get this error URL does not match

While testing or using the canada post module if you see this error. The cause of this error could be your account number is not configured properly or you are not using the proper account. 

Also check that you have all the information filled out for your shipping settings. i.e. address, phone number, country, zip etc. 

In French
"Error: Le numéro de client dans le URL ne concorde pas avec les paramètres d'autorisation fournis dans la demande

In English
"Error : The customer number in the URL does not match the permission settings in the application

 Last updated Tue, Jul 8 2014 12:31pm

Be sure to browse our E-commerce Questions Section (FAQs), before opening a ticket.

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