Frequently Asked Questions

Why can't I use Purolator after I change the address?
Last Updated 4 years ago

When you change the address in "Configuration" -> "Shipping Settings", especially the postal code, you will notice that you can't use Purolator anymore. If you check the exception log, you may also see the error message "Invalid sender postal code specified. Postal Code does not match any of the registered Postal Codes associated with the supplied Key. "

That means your new address doesn't match the address that attaches to the Access Key (your account), so you have to contact with Purolator and change your address there first.

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