Frequently Asked Questions

Problems with simple products have weight higher than 1
Last Updated 4 years ago

This problem occurs because the Maximum Box Weight option was not set.
If the Maximum Box Weight is not set, the system will set it as 1 by default, so no item with more than 1 unit weight will be shipped.

To solve this problem, please set Maximum Box Weight to a number larger than 1.
Go to "System" -> Configuration -> Shipping Methods -> Canpar Shipping
Find the field Maximum Box Weight and put any number you want for the maximum box weight (note that the actual maximum box weight is also subject to Canpar's rule)

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