Frequently Asked Questions

Clicking on the submit button does nothing
Last Updated 5 years ago

If you're having an issue with the beanstream module in regards to clicking on the submit button when you're using the onestepcheckout process there could be an issue with the js file. 

You have configured OneStepCheckout, added products to the cart and filled out credit card information and the order submit button just won't work.
Reason behind that issue is the fact that Terms & Conditions is not configured on your site.
Overview Terms & Conditions settings from System > Configuration > Sales > OneStepCheckout and read the RED note there that explains how to configure this part . Note that you can only use either old settings or Magento terms and conditions at the time. Using OneStepCheckout built in Terms & Conditions is deprecated and using Magento built in Terms & Conditions is suggested.
The reason behind that is a missing validation function added with JavaScript reference. To fix this please do the following:
  • open up onestepcheckout.xml layout file (usually) from app/design/frontend/base/default/layout/ folder or in your theme folder layout directory.
  • find the row <action method="addJs"><script>onestepcheckout.js</script></action>
  • add the following <action method="addJs"><script>lib/ccard.js</script></action> before the onestepcheckout.js line so it would look like the following:
<action method="addJs"><script>lib/ccard.js</script></action>
<action method="addJs"><script>onestepcheckout.js</script></action>

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