Frequently Asked Questions

Why am I getting a "404 page not found" when I try to apply settings for the module after signing up with Canada Post?

This usually occurs when you're tying to navigate to a page on your site that doesn't exist, or in this case, mis-named.
When you initially set up your Magento site, you go through the installation steps (i.e. setting your currency and location, setting up your database, etc.). On the same page where you specify your database name, there's a section near the bottom of the page called "Web Access options". It resembles the following:

image

As the caption specifies, any changes you make here during the setup, is stored in the app/etc/local.xml file. That includes your database information and most importantly, your admin path.

image

The admin path is the URL to the backend of your Magento site.
If you encounter a 404 when trying to access the backend of your site, make sure you're using the correct admin path. You can check to see what your admin path is set to by going to app/etc/local.xml and locating the information for adminhtml (as shown above).

Things to remember...

-- Any changes made to the local.xml file, are reflected on your Magento site. Make sure you have a firm understanding of what you are modifying before committing those changes.
-- If you're still getting a 404, clear the cache of your Magento site, manually or by going to System > configuration. If you're clearing it manually, use the following command in your Magento root directory:
rm -rf var/cache/*




 Last updated Tue, Jul 8 2014 12:31pm

Be sure to browse our E-commerce Questions Section (FAQs), before opening a ticket.

Please Wait!

Please wait... it will take a second!