Frequently Asked Questions

Purolator not working
Last Updated 4 years ago

Ensure that system logging is enabled.

System > Configuration > Advanced > Developer > Logging


If not then enable logging, and recreate the issue again.


Now open your log file

ftp to your website, and navigate to /var/log/ and view the system.log file. If you see something similar to:


2014-06-17T01:44:55+00:00 DEBUG (7):

Collinsharper_Purolator_Model_Carrier_ShippingmethodgetServiceRulesexception

2014-06-17T01:44:55+00:00 DEBUG (7):

Collinsharper_Purolator_Model_Carrier_ShippingmethodgetServiceRule Unauthorized

2014-06-17T01:44:55+00:00 DEBUG (7):

Collinsharper_Purolator_Model_AddressvalidationtestAddressexception

2014-06-17T01:44:55+00:00 DEBUG (7):

Collinsharper_Purolator_Model_Carrier_ShippingmethodgetServiceOptionsexception

2014-06-17T01:44:55+00:00 DEBUG (7):

Collinsharper_Purolator_Model_Carrier_ShippingmethodgetServiceOptions Unauthorized

2014-06-17T01:44:55+00:00 DEBUG (7):

Collinsharper_Purolator_Model_Carrier_Shippingmethod_postBitsexception


This output from the system log indicates that various services were not enabled for your account. Please contact Purolator and have them enable these services for you.

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